Interface Security Systems: Customer Support and Contact Us

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Sales - 1.866.543.1246

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Protection Plus Plan

Service plans designed to maintain the quality performance of your security system.

Choose from 3 great plans to protect your security investment, and save money too.With Interface Protection Plus service and extended warranty plans, you’ll save money on annual inspections, maintenance, system upgrades and additional security services.

Protection Plus – Annual Inspection Plan
Keep your system in top working condition with a Protection Plus Annual Inspection Plan. Once a year, your system gets a thorough examination by an expert technician. We inspect, test and clean all system components, keypad functions, contacts and batteries. We'll calibrate motion detectors, inspect and clean smoke and heat detectors, and schedule a central station test to make sure that your system is communicating the way it should. You can even add additional systems to your plan, including entry management and video surveillance.

This plans qualifies you for a 10% discount on Interface’s standard retail pricing for system upgrades or additions to your security system. Protection Plus Annual Inspection plans cover both residential and commercial customers.

Protection Plus Gold
Interface’s Protection Plus Gold extended warranty and maintenance plan covers all labor charges and replacement parts of any system component when service is performed during normal business hours – Monday through Friday from 8:00 a.m. to 5:00 p.m. Protection Plus Gold also qualifies you for a 10% discount on Interface’s standard retail pricing for system upgrades or additions.

Protection Plus Platinum
Interface’s Protection Plus Platinum plan offers residential and commercial customers both the following services:

Annual Inspection Plan
24-hour, 7-day-a-week coverage of all labor charges and replacement parts of any system component.
Plus, 15% discounts on Interface’s standard retail pricing for system upgrades or additions.

Fill out the form below to sign up now and get three months free!

Please call me to schedule an appointment with a NetWatch Specialist (Fully installed for just $199.00, Save over $400.00. Only $14.95 a month for monitoring. Sign up now and receive the first three months free).
Please call me to schedule an appointment with a Protection Plus specialist. (Sign up now and receive the first three months free.)
I would like to refer the following individual for a Customer Reward . (Please fill out the Referral section below.)

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Customer Rewards Referral Program

Protecting your friends can be rewarding.

Do your friends, neighbors and business associates a favor. Refer them to Interface for 24-hour protection for their home, family or business. For every prospective customer you refer that leads to a sale, we'll be pleased to reward you with a $50.00 check to thenk you for helping us grow.

Everyone you refer will appreciate Interface Security Systems for the same reasons that you do.

We provide:

Personalized service from employees who have a firm grasp of the latest industry trends.
A solid background in the security business.
Commitment to fulfilling you immediate and long-term needs.

And most importantly, our commitment is to protect your home, family or business against theft, vandalism, fire and other life safety emergencies. Fill out the form below and you will instantly qualify for your $50 reward for each referral that leads to a sale. Many of our customers pay for the entire cost of their annual security services through our Customer Rewards Program!

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Request a Free Phone Bill Audit
to Discover Savings

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Customer Service and Support

The Interface Customer Care Center reaffirms our commitment to excellence. This mission is shared by our management and operational personnel throughout the organization.

For general service and support issues:
Customer Care Center 1.866.593.3480
CustomerService@Interfacesys.com

SMB Help Desk 1.800.554.9875
CustomerServiceISSweb@interfacesys.com

Interface Digital Voice Customer Help Desk 1.800.350.4469 IDVcustomerservice@interfacesys.com

Service 1.800.249.0190

Website
Contact for website issues only (functionality, content, etc.) MarCom@interfacesys.com

Contact Us Online
Fill out one of the forms below to contact us online.

Contact a Customer Service Representative

Your request will be processed within the next business day.

Use this form to contact a customer service representative.

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How can we help you?

I want to tell you about a positive experience or an outstanding employee.
I need a sales representative to contact me about an upgrade or a new quote.
I need to change my billing address.
I need to change the name on my account.
I am moving or have moved to a new location.
I am unhappy about the way my system performs.
I am unhappy about a resolution to a prior problem.
I am unhappy with service.

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Billing

Online Bill Pay
Click here to pay your bill online.

Billing
Contact an account representative by phone
1.866.593.3485
billing@interfacesys.com

Interface Systems/Greater Alarm customers
1.800.621.9310

Sign Up for Direct Pay

Click here to download the form to sign up for direct pay. Please complete and print out and fax to:
Interface Security Systems
Attn: Direct Pay Plan
3773 Corporate Center Drive
Earth City, MO 63045
Fax: 314.595.0379

Or you can contact an Account Representative or fax a form to:
Interface/Hawk customers: 1.866.593.3485.
Interface Systems/Greater Alarm customers: 1.800.621.9310.

FAQs
Need more information about your billing? Check the frequently asked questions below.

If your questions were not answered below, please contact an account representative

1. Can I pay my bill online?

Yes. Click to open our Interface Payment Center to pay your bill safely and securely online.

2. Can I have my recurring charges automatically paid via Credit Card or ACH (Automated Clearing House)?

Yes. Click to complete a Direct Pay Plan Application.

3. Will I be charged extra if my payment is late?

Yes. A 1.5% late fee will be assessed if payment is not received by the due date on the balance due each month.

4. Why is my most recent payment not reflected on my current month invoice?

Your payment has probably not reached our bank and been applied to your account after the present invoice was created and mailed. If the payment you have sent equals the Balance Forward, simply remit payment for the current charges. If the payment you have sent does not equal the Balance Forward, please call a billing account representative to resolve any differences on your account.

5. Why did I receive an invoice for service or installation when I paid your technician when he was here?

Your payment may have reached our bank after the present invoice was generated. Please disregard any previous balance if you have already made a payment and remit for any current charges that have not yet been paid.

6. Am I billed for services in advance?

Yes. Interface and its associated companies bill and require payment prior to providing the services.

7. Why am I not receiving my recurring invoice?

You are likely taking advantage of the Direct Pay service or the billing address is incorrect. Please contact a billing account representative as soon as convenient.

8. Why am I charged for a permit fee?

Certain municipalities require security companies to collect alarm permit fees from their residents and remit the fee to the city. This is similar to sales taxes.

9. Why has my auto-payment not been taken and applied to my account?

Your credit card or ACH was declined. The likely reasons are the account is overdrawn/over its limit or the credit card has expired.

10. If my due date shows Due Upon Receipt, what is the actual due date?

Payment is due once the USPS carrier delivers it to your mailbox. However to avoid late fees, it is recommended to remit payment by the invoice date.

11. When I received my first invoice, the recurring monthly charges were less than my contract amount. Why is there a difference?

You will see a partial month charge for your monthly services based on the prorated period listed on your invoice.

12. Will I receive a charge if my payment is declined due to Non-sufficient funds, I put a stop payment on a check, or I close my bank account before payment is made?

Yes. You will receive a $20 charge for any of the above.

13. What are all of the taxes, fees and surcharges on my invoice?

Sales Tax
Sales and Use taxes levied by the governing authority for each state, municipality, and county.
Universal Service Fund - Federal
The Universal Service Fund helps keep local service rates affordable to all and provides discounts on services to schools, libraries and low-income families. The Federal level USF is assessed on approximate interstate calls.
Universal Service Fund – State
The Universal Service Fund helps keep local service rates affordable to all and provides discounts on services to schools, libraries and low-income families. The State level USF is assessed on approximate intrastate calls.
Telecommunications Relay Surcharge
Funds the telecommunications relay center which assists hearing and speech impaired individuals in communicating with others.
Communication Services Taxes – State and Local (range)
Communications Services taxes and fees levied by the governing authority for each state, municipality, and county.
Cost Recovery Surcharge
These surcharges recover part of the costs of local facilities and other costs associated with reporting to governing authorities.

Alarm System Frequently Asked Questions

Having trouble with your alarm system? Check the FAQs below.

1. Why do I need monitoring?

If your alarm were to go off while you’re away, who will call the police? Our 24-hour UL Listed Central Station monitoring center will notify local authorities when operators receive a signal. The police will then be dispatched to your home or business.

2. Will your Monitoring Center receive an alarm signal if the alarm is not on?

An alarm system should be powered down as a last resort to reset the system out of alarm status. The transformer must be located and unplugged. (Often the screw that secures the transformer to the outlet will need to be removed.) Once the transformer is unplugged you must also remove the battery connection. Both terminals on the battery should be unplugged to ensure the alarm system would shut down. Always contact us before powering down the system as a tamper alarm will be sent.

3. How do I power down my alarm system?

4. Why does my keypad display not ready?

Your keypad is informing you that the alarm system is not ready to turn on (arm). Common reasons for this are that a door or window is not completely closed, a motion detector may be sensing movement, or a previous alarm has not been cleared out of the memory. Correct the condition and the alarm system will be ready to arm.

5. How do I change the people listed on my call list?

It's simple. Residential Customers can call the Data Entry department at 1.866.701.4441 with your changes. Have your personal identification code ready in order to make your changes. Commercial or Residential Customers may always fax changes to 866.461.3941 or email to techdata@interfacesys.com. Make sure to tell everyone on your call list what to do in case they receive a call from us.

6. What if my system doesn't work correctly?

We will be happy to investigate any problems you're having with your equipment. Just call 1.800.877.0776 for any service-related issues.

7. If there's a problem, can you turn my system off from one of your offices?

Not normally, unless you subscribed for this additional service. Most systems are an independent unit and can only be turned off at your keypad.

8. My alarm went off accidentally, but I quickly put in the code and shut it off. I expected a call from your company, but no one called. Why not?

The system allows a brief period for you to turn off your system before an alarm signal is sent to the Monitoring Center. This gives you enough time to cancel the signal and prevent a false alarm. These signals are still transmitted to the Monitoring Center and you may always call to check on what we received.

9. If the power goes off, will my alarm system still work?

Yes, in case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low battery signal will be sent to your Central Station so you can be notified.

10. If I have an emergency, should I call your company first?

No, if you have an emergency, call 911 first. If you are unable to call 911, then depress the panic or fire alarm button on your keypad, and our Central Station will request emergency services.

11. Am I responsible for testing my system regularly?

Yes, it is your responsibility to make sure that your system is in good working order. We regularly initiate a communications performance test. It's easy to test your system; just refer to your owner handbook or call the Secure Operations Center at 800.727.1668 and follow the simple instructions we will provide. If you find that a part of your system is not working properly, call us to request repair service.

12. I want to maintain my service address, but need to change where my bill is sent?

To change your billing address, please contact us directly at 1.866.593.3480.

13. Why are false alarms a problem?

False alarms can take police away from real emergencies. When your security system activates, it’s like dialing 911, the police respond thinking there is an emergency. False alarms can lead neighbors to ignore your alarm if it happens repeatedly. Taking the time to understand your system will prevent repeated false alarms.

14. What is the code number?

The code number is the number you enter on your security system keypad to turn your system on and of. If you want to change your code number, consult your security system manual for specific instructions. If you need help changing your code number, call our customer service number. Be sure that all family members, frequent guests, and anyone with access to your home is aware of your code number.

15. Forget your code number?

Please call the customer service number on your invoice. Unfortunately, while the problem can be solved, it may require a service technician to visit your home.

16. What is the Central Monitoring Station password?

This is your secret password that the Central Monitoring Station will require for identification when your alarm is activated. The primary purpose of this password is to cancel false alarms. It ensures the Central Monitoring Station that they are speaking to you, not an unauthorized person. It is also necessary to give your password to change any information stored at the Central Monitoring Station.

17. Forget your Central Monitoring Station password?

If you forget or give the Central Monitoring Station an incorrect password, they will send the authorities to investigate the situation. If you forget your password or would like to change it, call the customer service number.

18. Do I need to notify anyone if I change my phone number, address, or contact list?

Yes. Call the customer service number and notify them of these changes immediately. They will update your records at our office and relay this change to the Central Monitoring Station. It is imperative that we have your current phone number; otherwise the Central Monitoring Station operator will not be able to call your home to verify an emergency.

19. How can I learn more about my security system?

Your security system manual is an excellent source of information on your specific security system. You may have also received an end-user video that explains the operation of your security system. These tools can explain unique features and how to operate them. If you have misplaced or were not furnished with an owner’s manual for your security system, contract our customer service number and we will be happy to send you one.

20. How often should I test my security system?

Monthly. Each month you need to test your security system to ensure that it is working properly. Follow the instructions in your security system manual-you may need to contact your Central Monitoring Station to complete the test. Periodically testing your security system is the only way to ensure that it will function properly in the case of an emergency.

Office Locations

Arkansas

Little Rock, AR
10912 Colonel Glenn Road, Suite 2000
Little Rock, AR 72204
800.493.1306 | 501.618.3100
Fax: 501.618.3115

California

Southern California Region - web
3750 Schaufele, Suite 200
Long Beach, CA 90808
800.922.9154 | 562-353-4440

Northern California Region
735 Sunrise Avenue, Suite 118
Roseville, CA 95661
916.789.2288
Fax: 916.789.2299

Illinois

Peoria, IL
3526 N. California, Suite 100A
Peoria, IL 61603
309.687.6389
Fax: 309.687.6392

Indiana

Indianapolis, IN
11805 North Pennsylvania Street
Suite 133
Carmel, IN 46032
317.844.3063
Fax: 317.843.9163

Louisiana

Alexandria, LA
2112 North Bolton
Alexandria, LA 71303
318.445.0364 / 318.445.3800
Fax: 318.445.6593

Lake Charles, LA
2200 E. Prien Lake Road
Lake Charles, LA 70601
800.574.1600 | 337.478.3112
Fax / Sales & General: 337.439.3892

New Orleans, LA
524 Elmwood Park Blvd., Suite 140
New Orleans, LA 70123
800.464.6246 | 504.887.8585
Fax: 504.887.2124

Shreveport, LA
1520 N. Hearne Suite 108
Shreveport, LA 71107
800.279.2721 | 318.222.7258
Fax: 318.459.3856

West Monroe, LA
2916 Cypress St., Suite 3
West Monroe, LA 71291
318.397.8900
Fax: 318.322.3228

Mississippi

Greenville, MS
2355 Highway 1 South
Greenville, MS 38701
662.335.5300
Fax: 662.390.8918

Hattiesburg, MS
124 Grand Drive, Suite 1070
Hattiesburg, MS 39401
601.261.3230
Fax: 601.268.9172

Missouri

St. Louis, MO - web
3773 Corporate Center Drive
Earth City, MO 63045
877.947.1515 | 314.595.0100
Fax: 314.595.0376

New Mexico

Albuquerque, NM
1730 Montano Rd. NW, Suite A1
Albuquerque, NM 87107
505.934.0030
Fax: 505.212.0433

Pennsylvania

Hanover, PA
10 West Middle Street
Hanover, PA 17331
800.457.5216 | 717.845.3911
Fax: 717.845.8217

Tennessee

Memphis, TN
1624 Sycamore View North
Memphis, TN 38134
800.314.0636 | 901.377.1719
Fax: 901.377.9910

Texas

Dallas-Fort Worth, TX
14500 Trinity Blvd., Suite 100
Fort Worth, TX 76155
817.785.0200-Hawk Security Svc.
817.785.0202-Hawk Healthcare Svc.
Fax: 817.785.0160

Longview, TX
1105 Judson Suite B
Longview, TX 75601
800.753.1546 | 903.757.5500
Fax: 903.758.1423

San Antonio, TX
10203 Kotzebue, Suite 106
San Antonio, TX 78217
210.822.8941
Fax: 210.822.3475